We understand that when dealing with property, not every problem can be planned for. That’s why our maintenance helpdesk offers reactive maintenance services, to ensure that the support you need is only ever a call away.
Simply get in touch to report a problem and, no matter what time of day or night, we’ll send a specialist team to attend and fix the issue. Your business can continue to run smoothly, and we will even liaise with our planned maintenance team to ensure that any similar issues can be prevented in future.
Ratcliffe’s comprehensive list of reactive maintenance services includes:
- 24/7 dedicated reactive maintenance helpdesk manned by Ratcliffe trained staff
- Regional reactive maintenance coverage by skilled, multi trade and specialist Ratcliffe operatives and approved contractors
- Transparent and competitive reactive maintenance rates
- IT software that allows 24 hour, real time tracking of jobs and Workforce
- Live job history combined with photo and video records
- Customer satisfaction surveys on all jobs, together with quality control and compliance checks
With Ratcliffe you can rest assured that your property is maintained with the minimum of disruption to you and your clients.