Ratcliffe offer a comprehensive reactive maintenance service which includes:
- 24/7 dedicated reactive maintenance helpdesk manned by Ratcliffe trained staff.
- Regional reactive maintenance coverage by skilled, multi trade and specialist Ratcliffe operatives and approved contractors.
- Transparent and competitive reactive maintenance rates.
- IT software that allows 24 hour, real time tracking of jobs and Workforce.
- Live job history combined with photo and video records
- Customer satisfaction surveys on all jobs together with quality control and compliance checks.
With Ratcliffe you can be rest assured that your property is maintained with the minimum of disruption to you and your clients.
The most cost effective and least disruptive method of maintaining the performance of a building is to implement a planned maintenance programme.
Ratcliffe planned maintenance programmes are designed to ensure that any potential problems are dealt with before they occur, ensuring customers benefit from cost savings by reducing the number of reactive call outs.
Planned maintenance programmes are designed and scheduled to meet individual customer requirements.
The frequency of visits, schedule of works and cost are agreed in advance to have as little impact on your business as possible. Whether you require reactive maintenance repairs or to fully out source your facilities management you can trust Ratcliffe to deliver.